FREQUENTLY ASKED QUESTIONS
Shipping
Do you ship outside of the United States? Yes, if needed - please email for details.
Does Dot the i Embroidery ship to military addresses? Of course!
I have not received my order yet. Please call or email and we will figure out what happened.
My package was late, can I get my shipping fees refunded? Please call to discuss the situation. We strive to make our customers happy.
Ordering
What is your return/exchange policy? We will discuss why you would like the return or the exchange. Usually it is not a problem.
I bought an item last week and now it's on sale. We honor all of our pricing.
How do I pay for my order? Online with a credit/debit card or in person by cash or check.
When will my card be charged? When the order is placed.
I forgot to use my coupon! Just send us an email or call and we can take care of it for you.
Does Dot the i Embroidery offer gift cards? Yes, we have e-cards online,
Why was I charged sales tax? We charge sales tax per our state and federal laws.
Why isn't my coupon working? Computer error probably - please call or email so we can help.
Does Dot the i Embroidery accept bulk or wholesale orders? Yes - we love to work on orders for teams, gifts, offices...just contact us!
Our Products
Washing instructions? Depends on the item - please check any label or ask if unsure.
Does Dot the i Embroidery offer Tall, Maternity, or Plus sizes? Sometimes Tall and/or Plus sizes - it depends on the item availability.
Can I submit my own idea? Yes we love custom orders!
There are blue or white marks around the stitched area, what should I do? Those are measurement markings and wipe off with a wet cloth or after the first wash.